CLASSROOM/ONLINE TRAINING
DEALING WITH
RESISTANCE AND AGGRESSIVENESS
The right techniques for bending resistance and reacting to aggressiveness.
We express our emotions faster and more easily than before. We are more assertive and that is a good thing! But what if empowerment turns into aggressiveness? And what if our direct communication causes discontent or even conflict? In a professional environment, dealing with resistance and aggressiveness is a crucial skill. The right skills to avoid outbursts or to deal with them correctly, prove their worth every day and in every workplace.
“Where are your triggers and limits? Where do those of others lie? What are the different types of aggressiveness? And how can you respond correctly?“
In the interactive training dealing with resistance and aggressiveness, your cases are central. This way, you translate scientific knowledge and new skills to your own work environment.
You start the training with yourself. What makes you angry? Where are your limits and triggers? After this training you will be able to identify and deal with resistance. You will also recognise the difference between frustration and instrumental aggressiveness. Moreover, you will have mastered the right techniques to respond to it correctly.
You learn in a group and with a simulation actor. You work on a personal action plan and receive a useful visual and/or e-book that you can also use after the training.
- Me and aggressiveness Dealing correctly with resistance and aggressiveness starts with yourself. Bypass your primal brain. Be aware of your limits and triggers and respond rationally.
- Types of aggressiveness One aggressiveness is not like another. Frustration aggressiveness and instrumental aggressiveness are different and require a different response. Therefore you must first recognise and understand them.
- Reacting to aggressiveness Do you know what aggressiveness you are dealing with? Then it is up to you to react correctly. Do you sway along or do you prefer norming?
- Let’s do this! You can only master an art if you practise enough. You do this with concrete cases, in a group and with a simulation actor.
After this training
- Recognise your own emotional triggers and where they come from
- You can turn around resistance
- You can recognise the difference between frustration and instrumental aggressiveness
- You can apply a number of concrete conversation techniques in order to respond correctly to aggressiveness
- Concrete cases f rom the group
- Group exercises
- Simulations with an actor
- Personal action plan (translation of theory to the workplace)
- Scientific translation
- Visual, file cards and/or e-book for each participant
This training can be used perfectly as a plug and play training, but can just as well be part of a Learning Journey. Below are a few examples that you can use to increase the effect of the training:
- Pre- and post-course via digital learning incentives
- Customised visuals and/or (e-)book
- Individual coaching afterwards
Formats
Full day with half day actor (PM) Variants (with impact on programme):
- Full day without actor
- Half a day (with or without actor)
PRACTICAL INFO
- Max. 12 participants
- Duration: per half day (3,5 hours)
- Language: ENG, FR, NL
- Tools online: Zoom, Teams & Webex
TARGET GROUP
- Employees
- Managers
Want to know what else we do on the skill "Dealing with resistance and aggressiveness"?
SKILLS FOR TODAY AND TOMORROW
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BUILDING THE SKILLS
What formats are there to teach these skills?
We all learn in different forms and in different ways. To implement the skills that are important for your organization, it is crucial that the used learning tools have the necessary impact and are aligned with your organizational culture. Based on our expertise and experience we distinguish the following:
Our Events
There are currently no events in French. By clicking on the button below, you can consult the events organised in Dutch.
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